1. Information We Collect
When you register or use the boleh88 platform, we collect various categories of information to provide you with a secure, seamless service tailored to the needs of Malaysian users.
Account information: Full name, email address, phone number, date of birth, and encrypted password. This information is required to create and verify your account.
Identity verification details: A copy of your identity card or other relevant documents submitted during the KYC (identity verification) process. This information is stored securely and used only for verification purposes.
Local payment information: Transaction details relating to deposits and withdrawals in Ringgit Malaysia (RM/MYR), including bank name, transaction reference numbers and payment records via FPX or e-Wallet. We do not store your full bank account number — only the transaction records needed for account purposes.
Device and browser information: Device type, operating system, browser version, IP address, and language settings. This data is collected automatically and helps us optimise the mobile experience for users in Malaysia.
Usage data: Pages visited, session duration, clicks and in-platform interactions. This data helps us understand how users engage with the platform for the purpose of continuous improvement.
2. How We Use Your Information
Boleh88 uses collected information solely for legitimate purposes necessary to operate the platform. Your information will not be used for any other purpose without your prior consent.
The main purposes for which we use your information are as follows:
- Securely creating, verifying, and managing user accounts
- Processing MYR deposits and withdrawals via Malaysian local payment methods
- Providing effective customer support and responding to user enquiries
- Detecting and preventing fraudulent activity, money laundering or platform abuse
- Optimising the interface and user experience based on actual usage patterns
- Sending important notices related to your account, transactions, or changes to platform policies
- Complying with applicable legal and regulatory requirements in Malaysia
Boleh88 will not use your information for third-party marketing purposes or sell your personal data to any external party.
3. Cookies and Tracking Technologies
The boleh88 platform uses cookies and similar tracking technologies to enhance user experience, maintain login sessions, and analyse platform usage patterns.
Session cookies: Used to keep you logged in during an active session. This cookie is automatically deleted when you close your browser.
Preference cookies: Saves your preferences such as interface language and display settings to make future visits more convenient.
Analytics cookies: Collects anonymised data on how users navigate the platform — including the most frequently visited pages and time spent in each section. This data is used solely for platform improvement.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect platform functionality, including the ability to stay logged in during a session.
4. Data Security & Storage
Boleh88 upholds robust security standards to protect users' personal information from unauthorised access, disclosure, alteration, or loss.
The security measures we practise include:
- SSL Encryption: All data transmitted between your device and our servers is protected by industry-standard HTTPS encryption
- Password encryption: Account passwords are stored in encrypted form using a secure hashing algorithm — no one, including our team, can read your password in its original form.
- Access controls: Access to user data is strictly limited to staff who require it to carry out their duties only
- Continuous monitoring: Our systems are continuously monitored to detect any suspicious activity or unauthorised access attempts
Your personal data is retained for as long as necessary to fulfil the purposes outlined in this policy, or as required by Malaysian law. When data is no longer needed, it will be securely deleted or anonymised.
5. Sharing Information with Third Parties
Boleh88 does not sell, rent or share users' personal information with third parties for their commercial purposes. However, there are limited situations where we may need to share your information:
- Payment service providers: Minimum required transaction information is shared with FPX providers, banks and e-Wallet providers to process your MYR deposits and withdrawals. These providers are bound by strict confidentiality agreements.
- Government authorities: We may be required to disclose information to Malaysian law enforcement agencies or regulatory bodies when directed by law or in the course of an official investigation.
- Technical service providers: Technical infrastructure providers, such as hosting and cybersecurity services, may have limited access to data strictly necessary for carrying out their technical functions, and are bound by strict confidentiality agreements.
In all cases of data sharing, we ensure that the receiving party applies data protection measures equivalent to or higher than our own standards.
6. User Rights, Policy Changes and Contact Us
As a registered boleh88 user, you have the following rights regarding your personal data:
- Right to access: You may request a copy of the personal information we hold about you at any time
- Right to rectification: If any information we hold is inaccurate or out of date, you have the right to request a correction by contacting our support team
- Right to erasure: You may request the deletion of your account and personal data, subject to data retention requirements mandated by law
- Right to object: You may object to your data being used for any specific purpose unrelated to basic account operations
Boleh88 reserves the right to update this Privacy Policy from time to time to reflect changes in operational practices or legal requirements. Users will be notified via an in-platform notice or registered email before any material changes take effect.
For any enquiries, requests or complaints regarding your data privacy, please contact our support team by email at: [email protected]
You may also visit the FAQ us for answers to the privacy questions most frequently asked by Malaysian users.
